Refund policy
ReadyHaven Supply Co. Return & Refund Policy
Last Updated: September 14, 2026
At ReadyHaven Supply Co., we want you to be satisfied with your purchase. Because our products may be fulfilled by different suppliers and include a variety of preparedness, outdoor, off-grid, homesteading, and electrical products, return eligibility may vary depending on the item.
30-Day Return Window
Unless otherwise stated on the product page, eligible items may be requested for return within 30 days of delivery.
To be eligible for a return, the item must generally be unused, in the condition in which it was received, and returned with its original packaging, accessories, manuals, and other included components when applicable.
Please contact us before returning any product. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue.
We may request photographs or other information showing the product, packaging, shipping label, damage, defect, or incorrect item.
If the claim is approved, we will work with you on an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, safety considerations, or supplier requirements. These may include:
- Used, installed, assembled, altered, or damaged products
- Items missing original components, accessories, manuals, or packaging
- Personalized or custom-made products
- Clearance or final-sale merchandise when identified as such
- Gift cards
- Certain opened food, water-treatment, hygiene, first-aid, or other consumable products where return would create a health or safety concern
- Other products specifically identified as non-returnable on their product page
This does not limit any rights you may have under applicable law for defective or incorrectly supplied products.
Electrical, Power & Equipment Products
Electrical equipment, portable power products, solar equipment, heating products, tools, and similar equipment should be inspected before use.
Items that have been installed, modified, misused, or damaged after delivery may not qualify for a standard return unless the product is defective or applicable law provides otherwise.
Return Shipping
Return-shipping responsibility depends on the reason for the return.
For approved returns involving a verified damaged, defective, or incorrect item, ReadyHaven Supply Co. will provide instructions regarding the appropriate return or resolution.
For eligible returns made for other reasons, the customer may be responsible for return-shipping costs unless otherwise stated.
Do not send a product back to the address shown on the original package unless we specifically instruct you to do so. Some products may need to be returned to a different fulfillment location.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, credit-card company, or payment provider.
Original shipping charges may be non-refundable except where required by law or when the return results from our error.
Exchanges
Because product availability can change, direct exchanges may not always be possible.
If you need a different product, model, size, or variation, contact us so we can determine the available options.
Cancellations
We begin processing orders as quickly as possible. Therefore, we cannot guarantee that an order can be changed or canceled once it has been submitted.
If you need to request a cancellation, contact us as soon as possible.
Contact Us
To request a return, report a damaged or defective product, or ask a question about this policy, please contact ReadyHaven Supply Co. through our Contact Us page.
Before sending a return, please include your order number and reason for the request so we can assist you more efficiently.